When you live to make your customers happy, nothing can be more harrowing than trying to make up for a delayed shipment. In most cases, your product — developed, marketed and produced with such care — is already out of your hands before you’re aware a delay has occurred. The disappointment of your package arriving late can put a serious dent in your customer’s satisfaction, no matter how much he or she loves your product. Unfortunately, delays in shipment are not uncommon, but p...
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